All posts by Jon Haver

Humanizing Ecommerce – Live Call and Live Chat Support for Shopify

As my business continues to morph I am enjoying tackling new and interesting projects with the right teams!

At the end of last year I added a Shopify site to one of my sites and this year have added another.

I had been hesitant to jump into Ecommerce because I thought it would be another set of skills I would need to master but have found it to be a great compliment to my business.

Results for My Shopify Store:

Although starting a BUNCH of projects has a BIG downside the upside is it identifies a TON of new problems I can throw myself and my team at to solve!

This post is about a couple of those problems and how a team I am involved with is working to solve them…

Problem/Opportunity:

Humanize Ecommerce by Bringing Live Chat and Live Call Support to the Shopify Masses!

If you are an Ecommerce store owner then it can be very difficult to offer the level of customer support you want to provide to your customers without spending either a TON of money or being attached to your phone!

People know Live Chat and Live Call support would be nice to have managed but unless they are a giant team there are not many cost effective options!

Live Support Is Not Just About Support – It Is About Sales and Conversions As Well!

Providing a superior customer support experience to your visitors is vital but live support is not just about customer support it is also about increasing sales!

In many studies both a phone number and live chat have been shown to improve conversions!

From MyWifeQuitHerJob “Having a phone number in plain view is VERY IMPORTANT!”

From KissMetrics Both Phone and Live Chat Results…

Solutions…

Live Chat and Live Call Support EXCLUSIVELY for Shopify Ecommerce business owners!

LiveChatNinjas.com

LiveChatNinjas was actually a business that was started by someone else and then me and a team purchased it with the plan of continuing to work on it and grow it.

LiveChatNinjas offers 24hr x 6 day per week support for your customers to answer customer support and technical questions.

Checkout LiveChatNinjas Here

 

LiveCallNinjas.com

In addition to the team running LiveChatNinjas we saw an opportunity to expand the same audience to cross promote a similar service for phone support!

So a great programmer (turned manager) has put together a very robust system that allows for metered billing and we have a scalable local (Canadian) Shopify and phone support team handling all the calls.

(example usage report for one of our clients)

Checkout LiveCallNinjas Here

 

To Answer the Inevitable Question…

Typically whenever I talk about a new project I get questions along the lines of “how do you keep everything straight” the answer is a simple structure of meetings and spreadsheets…

  • Daily Execution Standup Meeting
  • Weekly 1:1 Meeting With Each Business Manager where we review the project tracking sheet for their business
  • The manager does all the hard work!

The fun part of some of these type of projects is you never know if you are onto a winner or not… all we can do is put together the best possible offer, price it competitively and get people aware of it/drive traffic to it!

What do you think… are we onto a winner here Humanizing Ecommerce with LiveChat and LiveCall Ninjas?

If you or if you know anyone who might benefit from these services we would love to chat with them and help continue to validate the product/market fit… just reach out to me jonhaver11@gmail.com

May Income Report

May was an interesting month!

It was a month that started out very poorly and with my increased staff costs it was looking like it would be a tougher month than I would like. But… a strong end of the month for a few of the businesses really turned it around.

The team stepped up nicely and really pushed the business through the middle and end of the month.

Several parts of the business are not performing where we want them to be and we are working on making adjustments so we are more reliably hitting our goals!

The traffic to our money sites is growing very very nicely but our monetization is still weak.Continue reading

5 Simple Rules To Evaluate Ideas and Control the Bright Shiny Object Syndrome

This post is about a handful of rules I have tried to adopt when evaluating new opportunities. I don’t want to “fight” the bright shiny object syndrome as many new ideas are worth pursuing but this post is about how to “control” the urge to start too many different things!

Chasing the bright shiny object is a big part of what I do but I can’t endlessly pursue every exciting opportunity.

So this post is about a handful of tricks I use to try and determine if an idea is worth pursuing or not.

First Step is Admitting We Are Not Rational! In a perfect world I would put each new project on a list and use some calculation of NPV or IRR and determine the priority of the project. However, my brain is not that rational… the emotional side will skew the assumptions to the point that these calculations will turn into highly precise but inaccurate BS so I have made a handful of rules that try to trick/use my emotional brain to come up with an efficient way to get to the right decision on pursuing an opportunity or not!Continue reading

Mortgage Crushing Challenge Update

It has been too long since we announced the mortgage crushing challenge (MCC) to not have an update! But today I am happy to share how each of our sites are doing.

The short story is my site is now cresting over 1k visitors per day and on a nice growth trajectory but the earnings are not as good as I would like!

It was very clear at the time that there was A LOT of interest in how we would be building out these sites.

We have been working very hard on the sites(although not putting in as much time as we would like) and not keeping people updated as much as we would have liked! So I apologize for that!

This post is to give you a glimpse into both the mindset and stats for the site so far!

If you are building out your site I hope it is going well. If you are looking for some help to get started or keep things going have a look at these options…

Jon’s Update:

What does this challenge mean to you?

Adding another solid earning affiliate site to my portfolio and one that covers mortgage payments would be great!

As my other projects continue to take up more and more time it is important that I keep testing and tweaking my site creation process to keep validating what is working in this space

How many hours a week do you work on your site?

Initially, I put in about 10hrs to really map out my project and then since then I have been putting in about 1hr per week which usually consists of checking my stats, completing additional keyword research and coming up with new monetization strategies.

How did you come up with your niche?

My niche is pretty general as I wanted to try my hand at building a larger content site focusing heavily on content that could truly be evergreen. So the site covers a very wide range of topics.

What have you focused on over the last 4 months?

LOTS of content and leveraging expired domains. For me it has been about putting out a LOT of content targeting super low competition but valuable enough keywords.

What has been a big challenge with your site?

There have been 2 major issues…

  1. The amount of time I have been putting into the project is sub-optimal!
  2. My earnings per visitor are weak and I need to improve this!

What are you focusing on for the next few months?

More of the same to keep pushing the traffic up and then I really need to start working on getting my earnings up! But right now the focus is in trying to keep pushing the traffic up on this site so that when I do focus more on monetization I have a TON of traffic to play with.

How are you monetizing it?

AdSense and only AdSense right now. Pretty boring and its not working well!

What’s your content creation plan?

Target low competition keywords that are evergreen in nature (will be searched in 5 years time at the same amount they are now). Keep pushing out a lot of content for the site leveraging the process we use at ContentRefined.com to create content that ranks!

What is your backlinking plan?

I have only leveraged expired domains. Both PBN links (10 site done for you PBN) and 3 301 building blocks have been leveraged.

Sites Data

  • Cost to Date = ~$500/month
  • Earnings to Date = $256

Google Analytics

So overall with traffic going to over 1k visitors per day I am happy with the traffic growth and will keep pushing on what is working!

 

Kelley’s Update

What does this challenge mean to you?

My husband and I have been renting for the last few years and we want to eventually buy a house. What I hope to get out of this challenge is not only to learn more about building income websites but I also want to be able to financially help us to get a home that we can buy. I hope that by the end of the year, I will be able to build my site up enough to be able to pay for my rent and eventually my monthly mortgage when we get a house.

How many hours a week do you work on your site?

Every week varies depending on the workload I have, however, I try to get in at least 2 hours a week on my site. Sometimes I would spend 3-4 evenings working on getting the content templates create for my for my writers, but usually I am around the 2-3 hour per week mark.

How did you come up with your niche?

I have always wanted to do the type of site I am creating. I had a few options in mind that were very specific but I choose a niche that will take quite a bit of ‘elbow’ work to make an impact in.

What have you focused on over the last 4 months?

Over the last 4 months my biggest focus has been on getting a good solid base of content created for the site.

What has been a big challenge with your site?

A big challenge I am currently having with my site is getting visitors to it. I have quite a few good keywords that I am ranking in the high 10-20’s that I have been trying to get onto page 1. I have started to get some link building in place so I hope I am able to see some movement from that.

What are you focusing on for the next few months?

Over the next few months I want to be able to continue to push out some quality content, while executing quality backlinks to those articles. I also want to improve the layout of my articles in order to make it more user-friendly.

How are you monetizing it?

Currently I am monetizing the site via Amazon. But due to the new advertising fee structure I may look to some other affiliate options on CJ or Shareasale.

What’s your content creation plan?

My current content creation plan has been to get a massive pillar article created and then get smaller supporting articles that can interlink the the pillar article. I also intend to do a lot more keyword research in order to find lower competition keywords in my niche regardless of search volume just so I can get more visitors to my site.

What is your backlinking plan?

I have done a variety of backlinking strategies over the last few months to try and get the site moving. I first started off with looking at some of my competitors sites to see where they were getting some of their links from to see which ones I could replicate. I did see that some backlinks were coming just from blog posting so I did the same thing. That seemed to help get the ball rolling. After that I did some research and decided to give the scholarship route a try. I sent out about 300 emails and got backlinks from 3 different schools. Not to great on the conversion but it was better than nothing. Currently I am using our Use My PBN service to help point some links to some of my articles that just need an extra little push.

During the next few months I am going to continue with the blog commenting (around 5-10 per week), possible get a few editorial links created, continue to use the Use My PBN service and I might outreach out to a few more schools with the scholarship route again.

Sites Data

Analytics

SerpFox

Maddie’s Update

What does this challenge mean to you?

  • This challenge has really been about learning for me. When I started working with Kelley and Jon I had no idea what an “income website” was. I’m using this as a way to learn more about the “bigger picture” of the business so that in the end I can relate to my customers on a really real level. Some extra income is always nice too.

How many hours a week do you work on your site?

  • I generally put around 2 hours a week in depending on how busy my week is. I do like to try and publish my own content as much as possible as thrive is always updating and I like to be up to date on it.

How did you come up with your niche?

  • I came up with my Niche as it was something that I personally just really like. I wouldn’t say it’s a passion of mine but it definitely comes from personal interest

What have you focused on over the last 4 months?

  • I’ve really just focused on getting quite a bit of content on my site at this point. I wanted to go after the obvious ones at first and I’m still working on that.

What has been a big challenge with your site?

  • I know this is a really lame excuse- but time! Time has been such a struggle as I feel guilty using my time to grow something that isn’t of any use to the business. Content Refined was just launched in November and I’ve been working really hard on it. If I’m going to be on the computer working on something, it’s hard for it not to be Content Refined related!

What you are focusing on for the next few months?

  • The next few months I want to focus on a better and more strategic content plan. I also want to start organizing my site a bit better as I have a lot of content and want to create some backlinking strategies with existing content etc..

How are you monetizing it?

  • Well, I applied for google adsense a few weeks after I started ranking for Keywords and I got rejected, so now I’m going to apply for Amazon after I complete a full audit on my site. I have quite a few review articles on there now that are starting to rank so hopefully that will be a better strategy.

What’s your content creation plan?

  • Initially I went after a bunch of the low hanging fruit for my initial round of content. Now that I can see what’s a hit and what’s not, I will create a custom content plan with about 4 different silos and build from there.

What is your backlinking plan?

  • Currently I don’t have a backlinking plan. Once my site gets a bit bigger, I intend to buy a 5 site PBN package from lightning rank and get some consistent backlinking done.

Sites Data


Analytics

The Easiest Keyword Research Strategy for New or Big Sites

We have all been there… needing to get more articles created for our sites and not having a clue where to turn. It can be frustrating trying to squeeze more juice out of a keyword research method you have already used extensively. Whether you are looking to create a sitemap for a site or find another unique keyword for a huge site typical keyword research strategies can struggle to have you come up with a MASSIVE list of keywords/content ideas!Continue reading

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